Privacy Policy
At Premier Snag we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information may includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information such as a newsletter.
Information that you provide when you communicate with us via contact form or telephone.
Use of Your Information
We will only use the information that you give to help provide our services to you. Specifically we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods that may have an impact on the services we can provide to you.
Disclosing Your Information
We do not sell your personal information, and we do not share it with anyone else for their own marketing.
We do share it with the service providers who help us run our business, and who process it only on our instructions — for example our payment provider, the providers that carry our email and text messages, and the AI provider described in AI-Assisted Customer Support below.
We may also disclose your information where we are legally required by law to do so, or to further fraud protection and reduce the risk of fraud.
Security
We take precautions to protect your information and use encrypted connections secured with SSL Certification (https) throughout this website. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the web page address.
Payments
Our website allows visitors to book home snagging appointments via completion of our online booking form. Secure payments are taken via Stripe and no payment details are stored on our site. Details of Stripe’s Privacy Policy and Data Security can be seen here.
AI-Assisted Customer Support
When you contact us by email, text message or social media, we use an artificial-intelligence service to help our team write a reply to you more quickly.
To do that, we send your message, the earlier messages in that conversation, and the details of your booking — such as your name, contact details, property address, appointment date, who is carrying out your inspection, and whether the inspection and payment are complete — to our AI provider, which suggests a reply.
A person always reviews it. The AI cannot send anything to you, and it cannot make, change or cancel a booking. Every reply you receive has been read, edited where needed, and sent by a member of our team.
We never send payment card details to the AI provider. If a card number appears in a message you send us, our systems stop the AI being used on that conversation entirely. Please never send card details by email or text message — we will never ask you to.
Our AI provider is DeepSeek, operated by Hangzhou DeepSeek Artificial Intelligence Co., Ltd. The information described above is therefore transferred outside the United Kingdom and processed under the laws of the People’s Republic of China. DeepSeek’s published platform terms do not state a retention period for the data sent to it, and do not say whether that data is used to improve its own models. You can read those terms here.
Our lawful basis is our legitimate interest in replying to you accurately and promptly, and you have the right to object to it. If you would rather we did not use AI assistance when replying to you, email us at info@premiersnag.co.uk and we will handle your messages manually. It will not affect the service you receive.
Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Access to Information
In accordance with European General Data Protection Regulations (GDPR) you have the right to access any information that we hold relating to you free of charge within one month of request receipt. More information about your rights of access under GDPR regulations can be found here.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@premiersnag.co.uk