Terms & Conditions

Premier Snag provides new home snagging inspections. We use our best efforts to ensure that we find every flaw in your home. However, this may not always be possible. This could be due to access/visibility into or out of your home, human error, or any other similar reason. Premier Snag accepts no responsibility for any defects or issues that are overlooked or misrepresented.

We make it clear that we are here to help you every step of the way, and we take pride in our aftercare. Our goal is to bring your house up to the level you expected. If your home builder refuses to repair any defects, we will advise you on how to approach the builder. However, this is done out of kindness, and our service is based on a snagging inspection and report. We are not liable if your builder refuses to correct any defects.

A third-party company may process personal and payment information. This is solely for the purpose of protecting customer data. ‘Stripe payments’ is the current payment client in use.

We use artificial-intelligence software to help our team draft replies to customer messages. Any reply you receive is reviewed and sent by a person, and the software cannot make, change or cancel a booking. This involves sending your message and your booking details to a provider outside the UK. We never send payment card details to it. Full details, and how to ask us not to use it for your messages, are in our Privacy Policy.

Our service can take a long time depending on several factors such as house size, quality, age, and so on. The number of snagging items picked up, as well as the time it takes to pick them up, have no bearing on the price paid. Our service is to inspect (snag) your house as thoroughly as possible. Although we provide a guideline for the time taken and the number of snags we pick up on average, if the service takes less time or the number of snags is less than anticipated, we will not be held responsible and will not issue any sort of refund.

If you are dissatisfied with any aspect of our services, please let us know before we deliver the report, and we will do everything we can to make it right. Once the report is delivered to you, there will be no refunds.

The receipt of our confirmation to the email address you provided constitutes agreement on the location, date, time, and price. If you need to amend or cancel your booking please contact us at least 48 hours before your inspection date. Fees paid are non-refundable for booking amendments or cancellations under 48 hours of the scheduled inspection time.

Please Note: If booking without deposit, payment will be invoiced (and payment due) before the inspection date. Balance payments are required via BACS, payments via Stripe can be arranged on request.

Platinum package bookings require the full snagging survey inspection (2nd site visit) to take place within 60 days of initial NHQB checklist inspection (1st site visit).